telstra.com/activate

Visit telstra.com/activate to easily set up your Telstra service. Follow the simple steps to activate your account and start enjoying your plan immediately.

Get Started

To activate your Telstra service, go to telstra.com/activate. This is the official page where you can activate your new Telstra SIM card, mobile plan, or internet connection. Simply enter your order details or SIM serial number, follow the guided steps, and complete the identity verification process. Activation is usually quick and straightforward, taking only a few minutes. Once your service is active, restart your device to ensure everything works smoothly. This process ensures you're connected and ready to enjoy Telstra’s network and features.

How do I activate my Telstra SIM card?

• Insert the SIM Card : Place your Telstra SIM card into your phone. Make sure it’s properly inserted in the SIM tray of your device.
• Visit the Activation Page : Go to the Telstra Activation Page using your device’s browser.
• Sign In to Your Account : Log in to your Telstra account if you have one. If you’re a new customer, you’ll need to create an account by providing your order or account details.

• Enter Your SIM Card Details : On the activation page, you will be asked to enter your SIM card number. This is typically located on the SIM card packaging or printed directly on the SIM card itself.
• Follow the On-Screen Instructions : The website will guide you through the rest of the activation process, which could include verifying your information and setting up your service preferences (like your mobile plan, if applicable).
• Wait for Activation Confirmation : Once the process is complete, you’ll receive a confirmation that your SIM card has been activated. The activation process usually takes just a few minutes, though it may take up to an hour for mobile services to fully activate.
• Restart Your Device :  After activation, restart your phone to ensure the SIM card is recognized, and your service is working properly.

Troubleshooting Tips

• Check your details: Make sure the information you entered is accurate. Any errors can delay activation.
• Restart your device: Sometimes a quick restart of your phone, tablet, or modem can help complete the activation process.
• Wait a little longer: Activation may take a few minutes to complete. If it doesn't happen right away, be patient and try again shortly.
• Contact Telstra support: If you're still having trouble, Telstra's customer service team is available to assist you.